PRIVACY POLICY - Seattle Sparkle Clean

 

Last Updated: January 21, 2026

 

Our Commitment to Privacy

Our customers' privacy is critically important to our company. Seattle Sparkle Clean, LLC does not rent, sell, or share out details or information from our customers to any third party for any purpose.

This Privacy Policy regulates the methods we use to gather, operate, maintain, and reveal data gathered from users (each, a "User") of our website ("Site"). All products and services which are offered on our Site are included in this Privacy Policy.

 

Information We Collect

 

Personal Identification Information

 

Personalized User data is gathered when a User interacts with our Site starting when a User visits our website. User data is also collected when the User creates an order, fills out a form, and supplies us with information that we gather in preparation to provide services, features, or resources described on our Site.

 

To serve our customers, we request that each User provide us with personal information, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Credit card information

 

It is possible to visit our website anonymously. We gather data only when the User requests information or enters into an agreement with our company.

 

Communications Data

Any communication with our company, including emails, online chats, and any data associated with you may be attached to your personal profile.

 

SMS and Text Message Communications: If you opt in to receive SMS or text messages from us, we collect your phone number, your consent preferences (marketing vs. transactional messages), and maintain records of when and how you provided consent. We also record when you opt out of receiving messages.

 

Non-Personal Identification Information

Non-personal User identification information may be gathered when a User interacts with the Site. This kind of data may include browser name, computer type, and technical information, such as how a User connected to our Site, which operating system they used, and which internet service providers they connected with.

 

How We Use Your Information

We are permitted to gather and operate Users' personal information in these cases:

  1. To deliver better customer service. All provided information helps us respond to User service requests and support User needs more efficiently.
  2. To individualize the experience of every User. User information helps us learn which services and resources users prefer.
  3. To upgrade our Site. User information helps us upgrade our Site to better reflect the preferences of our Users so we can provide better services.
  4. To handle payments. Information provided when a User is booking a service will only be used to provide service for a single order. This information will not be shared with any third party.
  5. To send SMS and text message communications. If you have opted in, we will use your phone number to send you:
    • Marketing messages: Promotional offers, special deals, cleaning tips, and service updates (only if you consented to marketing messages)
    • Transactional messages: Appointment confirmations, reminders, service updates, and booking information (only if you consented to transactional messages)
  6. To communicate via email. User information is used to communicate essential information and updates relating to your services with our company. We use User email addresses to respond to questions, requests, or to communicate with Users who willingly subscribe to our newsletter for updates, news, and service information.

 

How We Share Your Information

 

We do not sell your personal information. We do not rent, sell, or share your personal details or information with any third party for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

 

Service Providers

We may share information with trusted vendors who help us deliver services, such as:

  • SMS and email delivery platforms
  • Payment processors
  • Scheduling and booking software
  • Customer support tools
  • Website hosting services

 

These service providers may only use your information to perform services on our behalf and are bound by confidentiality agreements.

 

Legal Requirements

We may disclose information if required by law or to protect the rights, safety, and security of Seattle Sparkle Clean, LLC, our users, or others.

 

Business Transfers

If Seattle Sparkle Clean, LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

 

SMS and Text Message Communications - A2P Compliance

 

Important Information About SMS/Text Messages:

Consent

  • Marketing messages: You will receive promotional messages ONLY if you explicitly opt in by checking the "marketing text messages" consent checkbox when booking services or subscribing through our website.
  • Transactional messages: You will receive appointment reminders and service updates ONLY if you explicitly opt in by checking the "non-marketing text messages" consent checkbox.
  • Consent is not required to purchase our services.
  • You may opt in to one type of message, both types, or neither.

 

Message Frequency

  • Marketing messages: Frequency may vary, typically 1-4 messages per month
  • Transactional messages: Sent as needed for your scheduled services

 

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and plan. Seattle Sparkle Clean, LLC does not charge for messages, but your carrier might.

 

How to Opt Out

You can opt out of SMS messages at any time by:

  • Replying STOP to any message
  • After sending STOP, you will receive a confirmation message
  • You will no longer receive messages unless you opt back in
  • Opting out of one type of message (marketing or transactional) does not affect the other type

 

Help and Support

For assistance with SMS messages:

 

Supported Carriers

Our SMS service works with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

 

Third-Party Sharing - SMS Compliance

 

No mobile phone numbers, SMS opt-in data, or consent information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as SMS delivery platforms and customer service tools) is permitted only for the purpose of delivering our services. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.

 

How We Safeguard Your Information

We use storage and processing practices and collect information in a safe manner that allow us to guard against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

 

Sensitive and private data passes through SSL (Secure Sockets Layer) to keep this data safe as this information passes between the Site and its Users. Additionally, our Site is secured by encryption and protected by electronic signatures.

 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

 

SMS consent records are retained for at least 4 years after opt-out, as required by telecommunications regulations. This includes records of when consent was provided, the exact wording of the consent, the IP address from which consent was given, and the date and time.

 

Cookies and Tracking Technologies

We may use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

 

Your Privacy Rights and Choices

 

SMS Opt-Out

As described above, reply STOP to any message to unsubscribe immediately.

 

Email Opt-Out

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.

 

Access and Correction

You may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information (subject to applicable law and record-keeping requirements)

 

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.

 

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

 

User Acceptance of These Terms and Changes to This Privacy Policy

When a User interacts with our Site, they automatically accept our current Privacy Policy and Terms of Service. If a User disagrees with our Privacy Policy, they are asked to cease using or interacting with our Site.

 

We have sole discretion to amend this Privacy Policy at any time. Once we announce changes in our Privacy Policy and you continue to use our Site, you are automatically agreeing to our policy.

 

All Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically. We will update the "Last Updated" date at the top of this policy when changes are made.

 

International Users

Our services are primarily intended for users in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

 

Contacting Us

If you have questions about our Privacy Policy or encounter difficulties using our Site, please contact us:

Seattle Sparkle Clean, LLC
25105 Lake Wilderness Country Club Dr SE, Maple Valley, WA 98038
Phone: (206) 829-0814
Email: info@seattlesparkleclean.com
Website: https://seattlesparkleclean.com

 

SMS Terms and Conditions Summary

By opting in to receive SMS messages from Seattle Sparkle Clean, LLC, you agree to the following:

  • Marketing messages: Promotional offers, discounts, and cleaning tips (only if you opt in)
  • Transactional messages: Appointment confirmations and service reminders (only if you opt in)
  • Frequency: May vary for marketing; as needed for transactional
  • Cost: Message and data rates may apply
  • Opt-out: Reply STOP at any time
  • Help: Reply HELP or call (206) 829-0814
  • Consent: Not required to purchase services
  • Privacy: Your phone number will not be shared for third-party marketing

 

This Privacy Policy is effective as of January 21, 2026 and applies to all information collected by Seattle Sparkle Clean, LLC.